Don’t miss any opportunity to leverage customer interaction analysis. Identify improvement areas and share actionable insights with customer-facing staff.

Manual QM helps recognize relevant customer interactions and customer feedback for analysis, saving time and allowing for a structured, focused audit and RCA.

• Get insights and immediate ‘To Dos’ for service delivery improvements from AI based Automated QM
• Know improvement areas and share actionable with customer facing staff without missing any customer’s interaction for analysis
• High accuracy | Upto 10 Languages | Tangible ROI

• AQM will help identify interactions with Red Flags ie potential customer DSAT, Negative sentiment, Low score, Rude behavior etc
• Instead of performing manual QM on randomly selected interactions from the entire population, the Manual QM will use these filtered and relevant interactions for manual analysis resulting in a very focused audit and RCA

• Use the power of human intelligence and experienced Quality analysts to analyze each shortlisted/pre-filtered interaction and perform end-to-end case study for precise understanding of the root cause and identification of corrective measures with recommendations around ACPT