Die kontroverse zur grünen gentechnologie – eine unendliche suche ghostwriter geschichte City-based consulting start-up, Celtycs Management Services Pvt Ltd, has developed a new methodology backed by software tools for enhancing the performance of contact centres. The methodology, to be launched as a branded package, would enable contact centres to increase their customer satisfaction levels by 50-80 per cent, said Celtycs managing director, MD Ramaswami.